Author Topic: PROBLEM WITH A DOWNLOADED MATERIAL  (Read 1431 times)

Hello to everyone who is reading this. I don´t know what else to do.
Today I´ve downloaded many materiales from the share page, but I´ve imported two of them choosing the option to be permanent, I mean, not only for the project I was woking on. After doing that, none of the materials downloaded loaded a preview, I clicked one of them and substance crashed inmediately, tried again with the other one , but the same happened. I tried to delete them by right click, it does not allow me. Then I uninstalled painter, and re installed it.. They continue there, tried to search it manually in the shelf folder, but they do not seem to be there. I seriously don´t know what else to do. Hope someone can help me, thanks!
Last Edit: October 24, 2016, 04:28:53 am

Could you please give us a link to the assets on share?
They may have a resolution issue.
In the meantime, you should find these assets in your C:\Users\...\Documents\Substance Painter 2\shelf\materials folder.

I have an issue when adding materials to my shelf. The pbr validation doesn't work at all and some of the other materials are all grey.