Author Topic: UE4 Pulign Substance Download error! Please help me!!!  (Read 987 times)

Hi. "Unreal Engine Substance Source error." Seen in the photos. Can you help me please ?
Last Edit: March 12, 2018, 04:49:54 pm

Hi,

Can you please let us know which version of the UE4 you are using?
Also, do you have a valid Substance subscription?

Cheers,
Director of Product Management & COO

No not. Ue4 4.19.0 preview 6.

I have the same problem .... please help!
I do have a subscription.
It's a student License.
Last Edit: April 03, 2018, 09:45:17 am

Same problem.  I just bought substance on steam

Hi. "Unreal Engine Substance Source error." Seen in the photos. Can you help me please ?


This screenshot shows that the user account has 0 downloads left. As the asset is not a 'Free' asset, Source in UE4 will give this error. (Admittedly, the error should be more descriptive on what the issue actually is.)

In order to download non-free assets from Substance Source, you need to have an Indie or Pro subscription (monthly or yearly). This includes 30 downloads a month from Substance Source. The Student License and the Substance versions on Steam do not include these 30 downloads a month.

You can find more information about the different plans here: https://www.allegorithmic.com/buy/indie
Last Edit: July 09, 2018, 10:27:48 pm
Integrations QA Analyst
keston.gregory@allegorithmic.com