Author Topic: Substance Painter crashing on dual monitor  (Read 84 times)

Hello

So I am working on a dual setup with a  huion 220 gt monitor. I have to always unplug it to load substance painter or else it crashes. It just has a blank white screen.

This page will guide you to find the log if it crashes at launch: https://support.allegorithmic.com/documentation/display/SPDOC/Exporting+the+log+file

Hi jeremie

Thank you for the quick reply. Here is the log file. I hope it helps!

Last Edit: January 03, 2019, 11:46:31 pm


Bump* Just checking is this fixable? :)

Regards

Saf

If you Huion 220 gt monitor plugged into your Nvidia GPU ?
Substance Painter may crash at startup because it tries to use the wrong GPU, which can happen when a monitor is not connected to the right GPU in the first place.
Don't forget your log file. It can be exported from the Help menu of the software.
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Froyok aka Fabrice Piquet, Technical Artist and Product Designer at Allegorithmic.