Author Topic: My substance painter no have opened.  (Read 71 times)

I just installed the program and when I run it, it says it stopped working as shown in the following image. Obs (I'm Brazilian, so the image is in Portuguese).



Signing the problem:
  Problem Event Name:   APPCRASH
  Application name:   Substance Painter.exe
  version:   2018.3.2.0
  Application Timestamp:   5c498bd7
  Fault Module Name:   Substance Painter.exe
  Fault Module Version:   2018.3.2.0
  Fault Module Date / Time Stamp:   5c498bd7
  Exception Code:   c0000005
  Exception Shift:   00000000007808a7
  Operating system version:   6.1.7601.2.1.0.768.3
  Location Identification:   1046
  Additional Information 1:   f0c2
  Additional Information 2:   f0c2778314e2289bbf608165fd610cbc
  Additional Information 3:   02d5
  Additional Information 4:   02d5671fb3e3ac7b5838b2d60460aba3

My system config:
  intel i3 m2310 2.10 Ghz
  intel hd graphics 3000 PDG
  8GB ddr3 of ram
  Windows 7 64 Bits

Integrated graphics cards are unsupported by Painter. You need a dedicated graphics card with at least 4GB of VRAM.

You will also not get happy with just 8GB of system RAM, Painter alone will - depending on the project - easily consume more than 10GB of RAM, and you will need memory to run your OS and other apps simultaneously.
Last Edit: April 15, 2019, 11:07:51 am

Quote
Integrated graphics cards are unsupported by Painter. You need a dedicated graphics card with at least 4GB of VRAM.


More precisely : for Substance Painter we support (but do not recommend) some integrated GPUs, starting from HD5000 and above, with at least 2GB of VRAM. The OP's GPU is unfortunately not supported.

We recommend a dedicated graphics card with at least 4GB of VRAM and 16GB of RAM. The minimum requirements and hardware recommendations for Substance Painter are available here :
https://www.allegorithmic.com/products/tech-specs
Last Edit: April 15, 2019, 02:42:58 pm

thank you  volker & Cyrille Damez