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Messages - Marion Marchive

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1
Content - Substance Source - Re: Materials with Stitching
 on: February 20, 2019, 01:20:13 pm 
Hi Rusty,

The placement of the stitching is made directly in Substance Painter when you apply the material to the mesh
You have a small video here showing how this works:
https://alg-website.s3.amazonaws.com/uploaded-media/stitches_in_painter.mp4

2
Hi,

There are no downloads on Substance Source included in the free student licence.

The reason you got 30 points in November was because you subscribed to Substance for one month, which gives you access to the most recent version of our tools plus 30 points on Substance Source per month.

3
Content - Substance Source - Re: Quilted Wood?
 on: February 18, 2019, 05:32:53 pm 
Does anyone have a render showing where the threaded wood is being used?  I'm just really curious why there are SO many wood substances with threads through the wood and I can't recall any time where I've seen something like that in real life...

Hi, yes this actually exists!
It is not a widespread maerial, but it's sometimes used for decorative purposes.
You can have more info on that type of wood here, where the image is from: https://www.cntfactory.com/2017/10/31/stitched-wood-quilting/


4
Hi,

We have many types of users from many different industries, and try to release materials that please as many of you as possible.
However it is not always possible to please everyone, and we try to release materials that please all types of industries one after the other.
We are only a small team for Substance Source, and are making our best to produce as much as possible of tweakable  content that you can compleately adapt to as many situations as possible, and when they are procedural we share the .sbs files which allow you to make exactly the modifications you want in the graph.
We try to have a release every month, sometimes every month and a half, and release a collection as soon as it is ready.

I hope that you will like the next releases we are working on.

5
Hi @33ke333@gmail.com

Could you please email contact@allegorithmic.com ?
They will be able to help you

6
Hi @zenfo

If you purchase a licence on Steam, you will get updates until the end of December 2019, then updates will stop.
Your license will always be available in your Steam library, it won't expire. After 2019 you will be able to continue using your licence, using the latest version which was released in 2019.

If you sync your Steam licence on the Allegorithmic website (in your profile, in the "Partnership" tab) you will be able to receive a standalone licence with updates for one year from your purchasing date, so a bit after the updates stop on Steam.
You will also be able to keep using that licence after the maintenance period is over.

7
Content - Substance Source - Re: Incomplete Downloads
 on: February 04, 2019, 11:03:13 am 
All assets I am downloading including previously owned are downloading  as less than 100KB!

Some assets such as lava flow have been updated and new parameters and functionalities have been added, which might explain why the files are larger now that they had been when they were first released.

They then of course don't open properly in designer.

Are you opening the .sbs file in Substance Designer? This is the type of file where you can modify the graph directy. The .sbs files are available for both lava flow and sci fi retro screen wall.
The .sbsar can be used everywhere where the Substance engine is integated, or you can open it in the Substance Player to export the maps after tweaking the parameters.

None open in B2M

Substance B2M is a tool aimed at extracting maps from an image.
It is not possible to import non-image files in it, which is why you are not able to open the Substance materials from Source.

9
Hi @nitin.grg

If you cancel your subscription to get a perpetual licence it will not affect the number of points you have on Substance Source.
The points will stay there and you will still be able to use them whenever you want, but you won't receive any new points.

Please let me know if you need more information

10
Hi Stephan,

Unfortunately at the moment we have no immediate solution to offer you, however we are aware this is a problem and are trying to find a solution.

11
Content - Substance Source - Re: Negative Download Points
 on: January 24, 2019, 10:43:47 am 
Hi @jdswiney, could you please email contact@allegorithmic.com about this so we can fix your problem?
Thanks a lot

12
Content - Substance Source - Re: Negative Download Points
 on: January 22, 2019, 06:36:48 pm 
Hi @D3V

Could you please email contact@allegorithmic.com about this so we can try to fix you problem?

Thanks

13
Content - Substance Source - Re: No Source Downloads
 on: January 17, 2019, 03:23:23 pm 
Hi John,

I think one of my colleagues has answered the email you sent through the contact form.
Please let me know if you need any more information!

14
Content - Substance Source - Re: Negative Download Points
 on: January 15, 2019, 11:02:22 am 
Hi,

We now use a new system to count points which is more exact, and the reason you had negative points on your account was because you previously had been credited points that should not have been credited to your account after you had cancelled a subscription.
Your account will be put back to 0 points so you are able to download free materials.

15
Hi,

You will keep it forever.
However, the maintenance will only last until the end of December 2019, which means that during 2019 you wil be able to always use the latest version released, and after 2019 you will keep the last version released in 2019.

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